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We Don't Put Calls On Hold

  • "We never put calls on 'hold'..."

    "Anybody who lets a call sit on 'hold' more than a few seconds should be fired..."

    "With our super-duper phone system calls just don't go on hold.."


    Actually, you SHOULD be putting calls on hold. Why? Because, if you're not...


    According to a compilation of research studies that have been commissioned by the big phone companies, the average business in the US places the average phone caller on "hold" for an average of 54 seconds. Now, obviously, this number is going to vary tremendously from business to business, caller to caller and situation to situation...but the the average is 54 seconds.

    So, here's the simple truth...

    A company, if it's doing the amount of business it should, must put callers on "hold"...at least sometime during the call.

    The call volume SHOULD be greater than the number of people available to handle it.

    If yours is, call us...
    we can help.

    CLICK HERE to DOWNLOAD "9 Questions to Ask" pdf file

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